hi! does anyone have experience/advice on supporting someone who is struggling with some of the complexities of their job role? Im a team manager, in a charity working with people with complex needs/multiple disadvantage and at risk of multiple harms. If we cant respond appropriately in times of crisis then lives can be at risk. At the same time we want to support staff within a trauma-informed framework and using a non-punitive, non-shaming approach. Any resources or shared experience welcomed!
Hi Lmax,
I wonder if you considered offering coaching or mentoring support. This can be an effective tool for providing employees with guidance, feedback, encouragement, and help navigate their challenges. Sometimes, employees can learn better from peers. A trauma-informed mentoring programme would prioritise psychological safety, empowerement and non-judgmental space for collaboration.
There are plenty of resources and articles online about how to create a mentoring programme in the workplace.
If your organisation doesn’t have the capacities to set up a mentoring or coaching programme, it may be worth exploring peer support networks, support groups or mentoring/coaching communities within the wider sector or organisations doing similar work.
Hope this gives you some ideas to think about 
Justyna
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The ‘Capability and Flourishing’ Policy in the library is worth a read. I think it’s a more humane approach to managing people’s capability as it changes, rather than assuming everyone is on a linear path of improvement and growth. You could couple that with what Justyna has suggested to support the person through their capability challenges.
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